Venkata Lakshmi, a grandmother who speaks very little English, was excited and nervous at the same time. She was excited to travel to Brisbane to visit her daughter. They were planning a special celebration for her 65th birthday. But she was also nervous to take the long flight from Mumbai, India. With a connection in Singapore, she was particularly concerned that her bag might go missing. After giving it some thought, Lakshmi came up with a solution… She decided it would be a good idea to label the bag with both the departing and arriving airports. She began to spell out Bombay” (the old colonial name for Mumbai), but she…