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Porter Airlines Review: Is Porter Air Worth It?

Porter Airlines Review: Is Porter Air Worth It?

With several airline options to choose from, it can be difficult to decide which airline to book your travels with. Often, when booking a flight, I opt for the least expensive direct flight as long as the airline is reliable. Recently, on a trip from Calgary, Alberta to Toronto, Ontario, Porter Airlines offered the best price. I had never flown with this airline before, but given the higher prices of other airlines, I decided to give Porter Airlines a shot. If you’re wondering what it’s like to travel with Porter Airlines, here is my review.

Interested in flying with the budget airline called Flair Airlines? Check out our post: Flair Airlines Review? Is Flair Air Worth It?

Porter Airlines offers no middle seats on every flight.
Having no middle seats is definitely a bonus when flying with Porter Airlines.

About Porter Airlines

Porter Airlines has been around since 2006 and is based in Toronto, Ontario. It offers North American flights with a special focus on business travelers. With flights within Canada being notoriously expensive, I was excited to see that Porter Airlines offers lower fares, making travel within Canada more accessible. The airline has won awards for its customer service and was named the best regional airline by Skytrax in 2017. Porter Airlines provides free snacks, beverages, and Wi-Fi for all passengers, which is a major bonus. Before flying with Porter Airlines, I did some research and found it to be quite popular and well-loved by people in Eastern Canada.

Porter Airlines Airplane.
Porter Airlines fleet consists of the above Dash 8-400 and the E195-E2. Both aircrafts offering optimal passenger comfort and fewer CO2 Emissions. Photo by Porter Airlines.

Porter Airlines Check-In and Booking Process

Booking your ticket with Porter Airlines is straightforward. You simply enter your departure city, destination, and travel dates. It’s important to ensure that Porter offers flights on your specific dates, but other than that, booking tickets was easy. On the day of departure, I arrived at the airport the recommended amount of time before my flight. I always complete my online check-in 24 hours prior. The line for checking baggage was very short, and the staff were friendly and efficient, making the process smooth.

plug ins on an aircraft.
There are plug ins for each passenger to charge electronics throughout the flight.

In-Flight Comfort and Amenities

I was thoroughly impressed with the comfort of the flight. The free in-flight Wi-Fi was an added bonus that I haven’t seen on other flights I’ve taken. Additionally, Porter Airlines provides complimentary snacks and drinks, including beer and wine—another amenity that most other airlines do not include in economy seating. The flight attendants were friendly and provided excellent service throughout the flight.

Regarding the cabin, I didn’t notice a significant difference compared to other airlines’ economy seats in terms of legroom. The cabin and seats were clean and comfortable, and I had no complaints. One notable positive about flying with Porter is that there are no middle seats. I loved this feature and it definitely made the flight much more comfortable.

Porter Classic vs. Porter Reserve

There are several fare types to choose from when booking your ticket. Porter Classic tickets are in economy and come in several sub-options: Basic, Standard, Flexible, and Freedom. Each type caters to different needs. The Basic fare is the least expensive and covers only your plane ticket and a personal item; carry-ons and checked baggage are not included. Additionally, with the Basic fare, you have to pay to select your seat and cannot switch flights. As you move up through the fare types, you gain more included amenities. The Porter Classic Freedom fare includes the most amenities within economy. I flew in the economy class and found the flight to be very comfortable. Unlike other airlines in economy I still received several snacks and drinks throughout the flight.

Porter Reserve seats are at the front of the plane and are akin to business class. Guests can enjoy all the perks of economy plus dedicated airport check-in, extra legroom, early boarding, unlimited snacks, and meals (on flights longer than 2.5 hours), and the ability to change flights. My parents flew in Porter Reserve and were impressed with the snacks and meals they received (they also may have snuck back some food for me in economy which was much appreciated haha).

Porter Air Reviews from Passengers: Is Porter Air Worth It?

Having flown with Porter Air twice, I sought opinions from others who have traveled with Porter. Colleagues from the East Coast, who have more experience with Porter, generally agreed that the airline had issues with canceling flights without much warning in the past. However, this was a few years ago, and it seems Porter has resolved these issues in recent years.

Porter Airlines Customer Service

For customer service, Porter Airlines can be reached by phone at 1-888-619-8622, Monday to Sunday from 5:30 AM to 2:00 AM EST or check out https://www.flyporter.com/en-ca/.

Porter Airlines Review Final Verdict: Summing Up the Porter Experience

Overall, I was very happy with my experience flying Porter Air. I appreciated their focus on customer service and the extra amenities included in the economy fares. The prices were the least expensive compared to other airlines, making travel within Canada more accessible. I would definitely book with Porter Air again; my experience was positive and I had no complaints.

A man entering a Porter Airlines airplane.
All in all, it was a great experience flying with Porter Airlines!

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